AI Platform · Field Service · 2023 to present
Centrus AI
Centrus AI gives field-service businesses one conversational interface for everything they know. As lead developer I build the whole product: the assistant, the integrations and the agents that automate the back office.
- Role
- Lead Developer
- Stack
- Next.js · TypeScript · OpenAI · PostgreSQL · WhatsApp API · Microsoft Teams
- Status
- Visit live site
The Challenge
Field-service businesses run on scattered knowledge: job-management systems, shared drives, inboxes and the heads of a few key people. Engineers on site cannot get answers, and the office burns hours on repetitive admin.
The Solution
A single AI assistant connected to the tools a business already uses. It plugs into job-management systems like BigChange and Joblogic, learns from uploaded SOPs and pricing guides, and answers via the web app, Microsoft Teams or WhatsApp, so an engineer in a van gets the same answers as the office. Custom agents go further, handling quoting, reporting and inbox triage in the background.
What it does
Conversational access to live job data: schedules, customers, site history
Deep integrations with BigChange, Joblogic, SharePoint, Google Drive and more
WhatsApp access for engineers in the field, Teams for the office
Custom AI agents for quoting, reporting and inbox management
Document training on SOPs, manuals and pricing guides
Enterprise-grade security with encrypted data in transit and at rest
The Result
- A production SaaS platform serving field-service businesses across the UK
- Engineers self-serve answers on site instead of ringing the office
- Entire back-office workflows handled by agents, not admin staff